Terms& Conditions:

 

Whatinformation we collect about you?

 

Pleaseread the terms and conditions ("Terms and Conditions") set out belowcarefully before ordering any Goods or Services from this Website. By orderingany Goods or Services from this Website, by phone, or by our mobileapplications you agree to be bound by these Terms and Conditions.

 

Introduction

 

Weare Ammaa.lk, a brand of http://www.ammaa.lk, unless otherwise stated.

 

Definitions

 

"Agreement"is a reference to these Terms and Conditions, the Privacy Policy, any orderform and payment instructions provided to you;

 

"PrivacyPolicy" means the policy displayed on our Website which details how wecollect and store your personal data;

 

"You","your" and "yours" are references to you the personaccessing this Website and ordering any Goods or Services from the Website orfrom any other channel provided by Food Rocket;

 

"We","us", "our", and "Food Rocket" are references tothe Company; o 2.5. "Goods" is a reference to any goods which we mayoffer for sale from our Website from time to time;

 

"Service"or "Services" is a reference to any service which we may supply andwhich you may request via our Website;

 

"ParticipatingRestaurant" is a third party, which has agreed to co-operate with theCompany to prepare and deliver the Goods or Services.

 

"FoodDelivery" is a reference to perishable goods and to any form of deliveryservice, which both are provided by our Participating Restaurants and for bothof which our Participating Restaurants take full responsibility; and

 

"Website"is a reference to our Website http://www.ammaa.lk or our mobile applications onwhich we offer our Goods or Services.

 

Ordering

 

Anycontract for the supply of Food Delivery from this Website is between you andthe Participating Restaurant; for the supply of Goods or Services from thisWebsite any contact is between you and Ammaa. You agree to take particular carewhen providing us with your details and warrant that these details are accurateand complete at the time of ordering. You also warrant that the credit or debitcard details that you provide are for your own credit or debit card and thatyou have sufficient funds to make the payment.

 

FoodDelivery Services purchased from this Website are intended for your use onlyand you warrant that any foods purchased by you are not for resale and that youare acting as principal only and not as agent for another party when receivingthese Services.

 

Pleasenote that some of our Foods may be suitable for certain age ranges only. Youshould check that the product you are ordering is suitable for the intendedrecipient.

 

Whenordering from this Website you may be required to provide an e-mail address andpassword. You must ensure that you keep the combination of these details secureand do not provide this information to a third party.

 

Wewill take all reasonable care, in so far as it is in our power to do so, tokeep the details of your order and payment secure, but in the absence ofnegligence on our part we cannot be held liable for any loss you may suffer ifa third party procures unauthorized access to any data you provide whenaccessing or ordering from the Website or App.

 

Anyorder that you place with us is subject to product availability, deliverycapacity and acceptance by us and the Participating Restaurant. When you placeyour order online, we will send you an email to confirm that we have receivedit. This email confirmation will be produced automatically so that you haveconfirmation of your order details. You must inform us immediately if anydetails are incorrect. The fact that you receive an automatic confirmation doesnot necessarily mean that either we or the Participating Restaurant will beable to fill your order. Once we have sent the confirmation email we will checkavailability and delivery capacity.

 

Ifthe ordered Food Delivery and delivery capacity is available, the ParticipatingRestaurant will accept the contract and confirm it to Ammaa. If the details ofthe order are correct, the contract for the Food Delivery will be confirmed bytext message (SMS).

 

Inthe case that foods offered by Ammaa.lk were ordered, Ammaa will confirmavailability together with or separately from Food Delivery.

 

Theconfirmation message will specify delivery details including the price of theFood Delivery ordered.

 

Ifthe Food Delivery are not available or if there is no delivery capacity, wewill also let you know by phone call.

 

Pricesand Payment

 

Anycontract for the supply of Food Delivery from this Website is between you andthe Participating Restaurant; for the supply of foods from this Website anycontact is between you and Ammaa.lk. You agree to take particular care whenproviding us with your details and warrant that these details are accurate andcomplete at the time of ordering. You also warrant that the credit or debitcard details that you provide are for your own credit or debit card and thatyou have sufficient funds to make the payment.

 

Allprices listed on the Website are correct at the time of publication and havebeen input as received by the restaurant; while we give great care to keep themup to date, the final price charged to you by the restaurant can change at thetime of delivery based on the latest menu and prices of the restaurant. Further“Halal” label carried in the web site for each restaurant is from theinformation provided by the restaurant and we take no responsibility for this.We also reserve the right to alter the Goods or Services available for sale onthe Website and to stop listing restaurants or foods.

 

Allprices listed on the Website for Food Delivery by the Participating Restaurantreflect the price the Participating Restaurant charges at the time of listing.In case the price listed is not current and the restaurant informs usimmediately after placing the order, we will put our best effort to contact youto inform you about the price difference and you can choose to opt-out of theorder at that time.

 

Allprices for delivery by Ammaa.lk or a third party provider assigned by Ammaa.lklisted on the Website are correct at the time of publication, however, wereserve the right to alter these in the future

 

Thetotal price for Food Delivery, Goods or Services ordered, including deliverycharges and other charges, will be displayed on the Website when you place yourorder. Full payment must be made for all Goods dispatched and Servicesprovided. Payment has to be made in cash or, if available on the website, byonline payment, e.g. credit or debit card.

 

Ifyou choose online payment, you must pay for your order before it is delivered.To ensure that shopping online is secure, your debit/credit card details willbe encrypted to prevent the possibility of someone being able to read them asthey are sent over the internet. Your credit card company may also conductsecurity checks to confirm it is you placing the order.

 

Theprices reflected on the website/mobile application/email are solely by theParticipating Restaurant and informed to Food Rocket at the time of listing orafterwards. Any change in the prices of menu at the time of placing order is atthe sole discretion of the Participating restaurant.

 

Allapplicable taxes and levies, the rates thereof and the manner of applicabilityof such taxes are being charged and determined by the Participating Restaurantand Ammaa is merely collecting the same on behalf of such ParticipatingRestaurant.

 

Theentire amount of applicable taxes collected by Ammaa is directly remitted as itis to Participating Restaurants and Food Rocket does not retain any amountsthereof

 

Ammaa.lkis not responsible for validating the legal sanctity of the applicable taxesand the manner of its applicability on behalf of the Participating Restaurant. Ammaa.lkholds no responsibility for the legal correctness/validity of the levy of suchtaxes. The sole responsibility for any legal issue arising on the taxes shallreside with the Participating Restaurant.

 

Theprices reflected on the website/mobile application are determined solely by theParticipating Restaurant and informed to Food Rocket at the time of listing.Any change in the prices of menu at the time of placing order is at the solediscretion of the Participating restaurant.

 

Thetransaction of sale of food or food items is between Participating Restaurantand the customer, and accordingly, Food Rocket is not liable to charge ordeposit any taxes applicable on such transaction

 

Thefinal tax invoice will be issued by the Participating Restaurant and deliveredto the customer along with the order

 

Cancellation

 

Youmust notify the participating restaurant immediately if you decide to cancelyour order, preferably by phone, and quote your order number. If the restaurantaccepts your cancellation, no cancellation fee applies. If the restaurantrefuses cancellation, e.g. because preparation of Food Delivery has beencompleted and/or delivery personnel has already been dispatched, it may not becancelled. We will not be able to refund any order, which has been alreadydispatched.

 

Wemay cancel a contract if the product is not available for any reason. We willnotify you if this is the case and return any payment that you have made;

 

Ifthe cancellation was made in time and once the restaurant has accepted yourcancellation, we will refund or re-credit your debit or credit card with thefull amount within 14 days, which includes the initial delivery charge (whereapplicable) which you paid for the delivery of the Goods or the Services, asapplicable.

 

Inthe unlikely event that the Participating Restaurant delivers a wrong item, youhave the right to reject the delivery of the wrong item and you shall be fullyrefunded for the missing item. If the Participating Restaurant can only do apartial delivery (a few items might be not available), its staff should informyou or propose a replacement for missing items. You have the right to refuse apartial order before delivery and get a refund. We are not responsible forwrong or partial delivery. The issue has to be settled directly with theParticipating Restaurant.

 

Information

 

Wherewe have requested information from you to provide Food Delivery, Goods orServices you agree to provide us with accurate and complete information.

 

Youauthorize us to use, store or otherwise process your personal information inorder to provide the Food Delivery, Goods or Services to you and for marketingand credit control purposes (the "Purpose"). The Purpose may includethe disclosure of your personal information to selected third parties from timeto time where we believe that the services offered by such third parties may beof interest to you or where this is required by law or in order to provide theFood Delivery, Goods or Service to you. More information can be found in ourPrivacy Policy.

 

LinkedSites

 

Theremay be a number of links on our Website to third party Websites which webelieve may be of interest to you. We do not represent the quality of the Goodsor Services provided by such third parties nor do we have any control over thecontent or availability of such sites. We cannot accept any responsibility forthe content of third party Websites or the Services or Goods that they mayprovide to you.

 

Complaints

 

Wetake complaints very seriously and aim to respond to your complaints within 5business days. All complaints should be addressed support@ammaa.lk.

 

Limitationof Liability

 

Greatcare has been taken to ensure that the information available on this Website iscorrect and error free. We apologize for any errors or omissions that may haveoccurred. We cannot warrant that use of the Website will be error free or fitfor purpose, timely, that defects will be corrected, or that the site or theserver that makes it available are free of viruses or bugs or represents thefull functionality, accuracy, reliability of the Website and we do not make anywarranty whatsoever, whether express or implied, relating to fitness forpurpose, or accuracy.

 

Byaccepting these terms of use you agree to relieve us from any liabilitywhatsoever arising from your use of information from any third party, or youruse of any third party website, or your consumption of any food or beveragesfrom a Participating Restaurant.

 

Wedisclaim any and all liability to you for the supply of the Food Delivery,Goods and Services to the fullest extent permissible under applicable law. Thisdoes not affect your statutory rights as a consumer. If we are found liable forany loss or damage to you such liability is limited to the amount you have paidfor the relevant Goods or Services. We cannot accept any liability for anyloss, damage or expense, including any direct or indirect loss such as loss ofprofits to you, howsoever arising. This limitation of liability does not applyto personal injury or death arising as a direct result of our negligence.

 

Wedo not accept any liability for any delays, failures, errors or omissions orloss of transmitted information, viruses or other contamination or destructiveproperties transmitted to you or your computer system via our Website.

 

Weshall not be held liable for any failure or delay in performing Services ordelivering Goods where such failure arises as a result of any act or omission,which is outside our reasonable control such as all overwhelming andunpreventable events caused directly and exclusively by forces of nature thatcan be neither anticipated, nor controlled, nor prevented by the exercise ofprudence, diligence, and care, including but not limited to: war, riot, civilcommotion; compliance with any law or governmental order, rule, regulation ordirection and acts of third parties.

 

Ifwe have contracted to provide identical or similar order to more than oneCustomer and are prevented from fully meeting our obligations to you by reasonof an Event of Force Majeure, we may decide at our absolute discretion whichorders we will fill and to what extent.

 

Theproducts sold by us are provided for private domestic and consumer use only.Accordingly, we do not accept liability for any indirect loss, consequentialloss and loss of data, loss of income or profit, loss of damage to propertyand/or loss from claims of third parties arising out of the use of the Websiteor for any products or services purchased from us.

 

Wehave taken all reasonable steps to prevent Internet fraud and ensure any datacollected from you is stored as securely and safely as possible. However, wecannot be held liable in the extremely unlikely event of a breach in our securecomputer servers or those of third parties.

 

Inthe event Ammaa has a reasonable belief that there exists an abuse of vouchersand/or discount codes or in suspected instances of fraud, Food Rocket may causethe shopper (or customer) to be blocked immediately and reserves the right torefuse future service. Additionally, should there exist an abuse of vouchers ordiscount codes, Food Rocket reserves the right to seek compensation from anyand all violators.

 

Offersare subject to Ammaa’s discretion and may be withdrawn at any time and withoutnotice.

 

General

 

Allprices are in Sri Lankan Rupees. VAT and NBT is included where indicated

 

Wemay subcontract any part or parts of the Services or Goods that we provide toyou from time to time and we may assign or novate any part or parts of ourrights under these Terms and Conditions without your consent or any requirementto notify you.

 

Wemay alter or vary the Terms and Conditions at any time without notice to you.

 

Paymentmust be made either at the time of ordering the Food Delivery, Goods orServices from us by credit card or at the time of delivery by cash. Failure topay on time will result in the cancellation of your order.

 

Donot use or launch any automated system or program in connection with ourwebsite or its online ordering functionality;

 

Donot collect or harvest any personally identifiable information from thewebsite, use communication systems provided by the website for any commercialsolicitation purposes, solicit for any reason whatsoever any users of thewebsite with respect to their submissions to the website, or publish ordistribute any vouchers or codes in connection with the website, or scrape orhack the website

 

TheTerms and Conditions together with the Privacy Policy, any order form and paymentinstructions constitute the entire agreement between you and us. No other termswhether expressed or implied shall form part of this Agreement. In the event ofany conflict between these Terms and Conditions and any other term or provisionon the Website, these Terms and Conditions shall prevail.

 

Ifany term or condition of our Agreement shall be deemed invalid, illegal orunenforceable, the parties hereby agree that such term or condition shall bedeemed to be deleted and the remainder of the Agreement shall continue in forcewithout such term or condition.

 

TheseTerms and Conditions and our Agreement shall be governed by and construed inaccordance with the laws of Sri Lanka. The parties hereto submit to theexclusive jurisdiction of the courts of Sri Lanka.

 

Nodelay or failure on our part to enforce our rights or remedies under theAgreement shall constitute a waiver on our part of such rights or remediesunless such waiver is confirmed in writing.

 

TheseTerms and Conditions and a contract (and all non-contractual obligationsarising out of or connected to them) shall be governed and construed inaccordance with Sri Lanka Laws. Both we and you hereby submit to thenon-exclusive jurisdiction of the Sri Lanka Courts. All dealings,correspondence and contacts between us shall be made or conducted in theEnglish language.

 

Thevoucher calculation is subject to Ammaa's discretion and may be altered at anytime and without notice. The voucher can discount any/all of the componentsincluding food cost, taxes and fees and likewise.

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